We accept returns of the purchased items. The customer is responsible for the return shipping charges. Exchanges are also possible but the customer will be charged a restocking fee of 3€.

All orders must be returned within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Whole process may take up to 24 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@peroworx-designs.com.

Please note that in the event of an item arriving damaged contact must be made to ourselves in writing and we will advise whether a return is necessary.  We request photographic evidence of all damages wherever possible, rather than a return.
Items should be returned in their original packaging and ‘as new’ to the Despatch Depot:

PeroWorx Designs
Šmalčeva ulica 2
1215 Medvode
Slovenia

Before returning any items, you must inform PeroWorx Designs of the reason for the return. Please quote your original order number on all returns and correspondence.

If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.